Most training takes place in an organizational setting, typically in support of skill and knowledge requirements originating in the workplace. This certainly applied to the Jordan operators training and certification program. The job performance competencies, knowledge and skills supported by the Jordan program were based on the need-to-know procedures and criteria developed by the Association of Boards of Certification (ABC) by conducting on-going job task assessments of US and Canadian treatment plant operators. The ABC criteria were reviewed by local subject matter experts and tailored to the specific needs and requirements of Jordanian operators.