The LRMBS Program is a four-year program aimed at improving the quality of water management in the Litani River Basin (South and Central Bekaa). It is undertaken by IRG, in cooperation with LRA, and is funded by USAID. The program began in late 2009 and has four components: Building institutional capacity, Water monitoring, Irrigation management and Risk management. As part of the implementation of the Litani River Basin Management Support (LRMBS) Program, IRG is monitoring progress and achievements through a Performance Monitoring Plan (PMP). The Litani River Basin Management Support (LRMBS) PMP uses thirteen indicators, some of which are drawn from the USAID Lebanon Performance Management Plan. One of the selected indicators (from the USAID PMP) is a customer satisfaction survey. This indicator was defined under Litani River Basin Management Support (LRMBS) as focusing only on the water users that are directly served by the counterpart agency, the Litani River Authority (LRA), i.e. farmers who annually subscribe to receive irrigation water from the LRA managed 'Canal 900'. In order to assist with monitoring and assessing the Litani River Basin Management Support (LRMBS) Program's performance, Information International was contracted by IRG to carry out a client satisfaction and opinion survey, as a follow-on to two previous surveys conducted in 2010 and 2011, in order to increase its understanding of the farmers' practices and evaluate their level of satisfaction with the provided services.