The commercial, institutional, and industrial (CII or ICI) sector is the most diverse collection of water users in the urban environment. This customer category includes stores, supermarkets, office buildings, hotels and motels, schools, universities, car washes, manufacturing, and many other types of customers. The AWE Resource Library pages listed on this page offer information on CII water use and conservation savings as well as links to the latest research and information about this important end user category.